Information

FAQs

1. How long will it take to get my dress?
From the day you place an order, the creation and shipping process will take eight to twelve weeks (in other words, two to three months).

2. How will my dress arrive?
Each dress is steamed and placed in a breathable dress bag, then shipped in a sturdy box via UPS.

3. Can you make designer inspired gowns?
If by “designer inspired” you mean knock off – no way! Each gown is created specifically for its owner. If you happen to be inspired by a designer dress, however, we can work with that.

4. How much will my custom dress cost?
Because every dress is unique, no two are priced exactly the same. Price depends on design complexity, fabric choices and detail work desired. If you would like an exact number, contact us with your inspiration photos or sketches and we’ll send you a quote. We pride ourselves on being able to provide quality custom gowns at affordable prices!

5. How can I make a payment for my dress?
We accept payments through PayPal and Google Checkout. Neither requires you to set up accounts or become a member in order to make payments.

6. How does your billing work?
Upon placing an order with us, we require a $300.00 nonrefundable deposit. After production of your dress is complete, we notify you that the remaining balance is due. We ship the dress as soon as the dress has been paid for.

7. How are you able to offer such fabulous prices on your dresses?
We work with ateliers from abroad who are able to employ top notch craftswomen (and men) at much lower prices than we would be able to in the US. After investigating working conditions, we are confident in our partners’ labor and business practices.

RETURN POLICY

If there is absolutely anything physically wrong with your dress because of inappropriate handling due to the shipping process or poor construction, you will receive a full refund. We do our absolute best to prevent this from happening by inspecting each dress multiple times before shipping and utilizing proper packaging.

If you get your dress and for whatever reason decide it turned out to be something other than you imagined, you can send it back! We will refund 80% of your final payment as soon as we receive the returned item.